Responsible Gaming

At Pelican Casino, we support a balanced approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or manage difficult emotions. Taking time to understand your habits, setting personal limits and asking for help when needed can help you stay in control.

Pelican Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). The site uses KYC account verification and provides self-exclusion and self-assessment tools for responsible gambling.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, and past results do not predict future results. A winning streak does not mean another win is due, and a loss cannot be recovered by continuing to play. Decide in advance what gambling means for you and treat any money used as an entertainment expense.

Only gamble with money you can comfortably afford to lose after essential expenses have been paid. Gambling funds should never come from rent, mortgage payments, household bills, food, education, medical costs or money set aside for important commitments. Do not borrow money, use credit intended for living expenses or sell personal belongings to fund gambling.

Set a budget before you start and keep to it.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from other spending where possible.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by increasing your stakes or playing for longer.
Remember that gambling outcomes are independent and cannot be controlled by a strategy, ritual or previous result.
Never treat gambling as a source of income or a solution to financial difficulty.

It may also help to keep a record of deposits, withdrawals, time spent playing and how gambling makes you feel. Reviewing this information can make patterns easier to recognise. Consider discussing your limits with someone you trust so that another person can help you stay accountable.

Tools to help you stay in control

Pelican Casino may provide account and safer-gambling features designed to help you manage your activity. Depending on what is available on the service, these may include deposit limits, spending limits, time reminders, activity statements, cooling-off periods or account closure. Availability, processing and operation can vary, so check the relevant account settings and information before using a feature.

Plan your limits before playing

Choose an amount that fits your personal budget and a period over which that limit applies. A limit should be realistic, not an amount based on what you hope to win. Once a limit has been reached, stop gambling for the relevant period. Do not create another account or use another person’s account to get around a limit or restriction.

Take a break when needed

A short break can be useful if gambling is taking more time than planned or affecting your mood. A longer cooling-off period or a request to close your account may be more appropriate if you are finding it difficult to stop. If you request a restriction, do not attempt to bypass it. Contact the service through its available support channel if you need information about how a restriction works.

Protect your account

Keep your login details private and use a secure password.
Do not allow another person to gamble through your account.
Do not gamble on behalf of another person or ask someone else to gamble for you.
Review account activity and payment activity regularly.
Log out on shared devices and use suitable privacy and security settings.
Tell the service promptly if you notice activity that you do not recognise.

Recognising when gambling may be causing harm

Gambling can become difficult to manage gradually. You do not need to wait for a serious financial loss before taking action. Consider whether your gambling is affecting your money, relationships, work, study, health or general wellbeing. Being honest about what is happening is an important first step and is not a sign of failure.

You spend more time or money gambling than you intended.
You repeatedly increase your stakes or deposits.
You chase losses or return quickly after losing.
You hide gambling, deposits, withdrawals or losses from other people.
You borrow money, miss bills or sell items because of gambling.
You feel restless or irritable when you try to stop.
You think about gambling throughout the day or find it hard to focus on other activities.
Gambling causes arguments, secrecy or problems with family, friends, work or study.
You gamble to escape stress, sadness, loneliness or other difficult feelings.
You have tried to cut back or stop but have not been able to do so.

If any of these signs apply, stop and consider taking a break or closing your account. Avoid trying to win back money already lost. Speak openly with someone you trust and seek independent advice. A qualified counsellor or financial counsellor can help you understand your options and make a practical plan. Support is available for affected family members and friends as well as for people who gamble.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, treat the situation as urgent. Move away from gambling, contact emergency services where appropriate, or use an Australian crisis or mental health support service. If you are unsure what to do, ask a trusted person to stay with you while you seek help.

Getting support in Australia

Free or low-cost support may be available through Australian gambling-help services, state and territory health services, community organisations, financial counsellors and qualified mental health professionals. Gambling Help Online is an Australian source of information, online counselling and referral support. You can also speak with your general practitioner about gambling concerns or ask for a referral to a suitable service.

When seeking help, explain what is happening as clearly as you can. Useful information may include how often you gamble, how much money or time is involved, whether you have borrowed money, and how gambling is affecting your relationships or wellbeing. You do not need to have all the answers before making contact. A support worker can help you identify a suitable next step.

Stop gambling and avoid making further deposits while you consider your options.
Use available account restrictions, cooling-off settings or account closure tools.
Tell a trusted person what is happening and ask for practical support.
Review bills, debts and upcoming expenses with a qualified financial counsellor if needed.
Contact a gambling-help or mental health service for confidential guidance.
Remove gambling apps, saved payment details and promotional notifications if these make it harder to take a break.
Return to gambling only if it remains within your budget and does not conflict with advice, restrictions or personal recovery goals.

Pelican Casino’s information is intended to support safer choices and does not replace professional financial, medical or counselling advice. We may take steps to protect customers and may apply account restrictions where required by applicable rules or where responsible-gambling concerns arise. If you need assistance with a limit, break or account restriction, use the support options available through the website.