Pelican Casino Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Pelican Casino. Please read them carefully before registering an account, depositing funds or using any casino services.

Pelican Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). The site uses KYC account verification and provides self-exclusion and self-assessment tools for responsible gambling.

1. General terms and acceptance

These Terms and Conditions govern your use of the Pelican Casino website, account services, games, promotions and other features made available through the site. By accessing the website or creating an account, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Pelican Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security needs or operational practices. The latest version published on the website will apply from the date it is made available, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update indicates acceptance of the revised terms.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You are responsible for checking the laws that apply to you before using the site. Access may be restricted where online gambling is prohibited or where Pelican Casino does not offer services.

Eligibility and account registration

You must meet the minimum legal age that applies to online gambling in your location. You must not register or play if you are underage.
You must provide information that is accurate, current and complete when opening an account and whenever requested to update it.
You may only create and use an account for yourself. Accounts must not be opened on behalf of another person or controlled by someone else.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must promptly notify Pelican Casino if you believe your account has been compromised or used without permission.
You must not use the site if you are subject to a gambling self-exclusion, account restriction or other legal prohibition that prevents you from gambling.

Pelican Casino may require identity, age, address, payment or source-of-funds checks before allowing an account to be used, processing a withdrawal or continuing to provide services. You must cooperate with reasonable verification requests. If information cannot be verified, an account may be restricted, suspended or closed in accordance with applicable requirements.

2. Account use, funds and gameplay

You are responsible for all activity carried out through your account, except where you have promptly reported unauthorised access and the matter is being investigated. You must not share your account, use another person's account, operate multiple accounts without permission, or attempt to bypass security, identity or responsible gambling controls.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not deposit funds obtained unlawfully, use a payment method without permission, or use the account for money laundering, fraud or any other prohibited activity. Pelican Casino may delay, reject or reverse a transaction where this is necessary for security, compliance or verification.

Only funds shown as available in your account may be used for play or withdrawal. You should check transaction details before confirming a deposit or other payment instruction. Any applicable fees, processing conditions or transaction restrictions will be shown through the relevant service or promotion information where available.

Games are intended for entertainment. Outcomes are determined by the relevant game systems and, where applicable, randomised processes. You must not attempt to manipulate a game, exploit an error, interfere with the website or use software, devices or methods designed to gain an unfair advantage.

Do not use automated tools, bots, scripts or other unauthorised programs.
Do not interfere with servers, networks, game software or security features.
Do not knowingly take advantage of a technical fault, display error or pricing mistake.
Do not engage in fraud, collusion, chargeback abuse or any activity that may damage the integrity of the services.
Do not use the website to transmit unlawful, threatening, abusive, misleading or harmful material.

If a game or transaction is affected by a clear technical error, Pelican Casino may take reasonable steps to correct the error. This may include voiding an affected transaction, correcting an account balance or reviewing related activity. The outcome of any review will be handled in accordance with applicable law and the relevant service records.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks and any requirements that apply under law or internal security procedures. Funds may be returned through an appropriate method and may not always be paid using the same method as a deposit. Processing arrangements can depend on the payment provider, the information supplied and the completion of required checks.

You should ensure that your account information and payment details are accurate. Pelican Casino may investigate unusual activity before releasing funds. Where an account is closed, any remaining balance will be dealt with in accordance with applicable law, subject to outstanding obligations, verification requirements and any lawful deductions.

3. Promotions, responsible gambling and restrictions

Promotions, bonuses and other offers may be subject to separate terms. Those terms should be read before an offer is accepted or used. They may include eligibility requirements, time limits, wagering conditions, game restrictions, maximum values, payment conditions or other limitations. If a promotion term conflicts with these general terms, the specific promotion term will apply only to that promotion, unless prohibited by law.

Pelican Casino supports informed and responsible gambling. Gambling should be treated as entertainment rather than a way to make money, solve financial problems or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and take breaks. Never gamble under the influence of alcohol or when distressed, and do not borrow money to gamble.

Set personal spending and time limits where these tools are available.
Monitor your deposits, wagers and playing time.
Stop playing if gambling is affecting your finances, relationships, work, study or wellbeing.
Use account restrictions, breaks or self-exclusion options if you need help controlling your gambling.
Seek independent support if you are concerned about your gambling or someone else's gambling.

Requests for account closure, self-exclusion or other gambling controls may be subject to confirmation and operational procedures. A self-exclusion or restriction should not be treated as temporary unless that is expressly stated. You must not attempt to open a new account or use another person's account to avoid a restriction.

Pelican Casino may suspend, limit or close an account where there is a suspected breach of these terms, a legal or regulatory concern, a security risk, an unsuccessful verification process, a payment dispute, inactivity or another legitimate operational reason. Where appropriate and lawful, you may be informed of the reason and any available review process.

4. Privacy, website access and legal information

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected to create and manage accounts, verify identity and age, process payments, provide customer support, maintain security, meet legal obligations and improve the services. You should review the privacy information before using the website.

The website and its content are provided for personal, lawful use. You must not copy, reproduce, distribute, modify, reverse engineer or commercially exploit any part of the website unless permitted by law or authorised in writing. Brand names, designs, text, software and other content may be protected by intellectual property rights.

Pelican Casino will take reasonable steps to maintain the availability and security of the website, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, technical faults, internet or payment provider issues, security events or circumstances outside reasonable control. You are responsible for having suitable equipment, software and internet access.

To the extent permitted by law, Pelican Casino is not responsible for losses caused by your failure to protect account credentials, your misuse of the website, unauthorised access resulting from your actions, interruptions outside reasonable control, or information supplied incorrectly by you. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

Complaints and applicable law

If you have a question or complaint, please use the available customer support or complaints process shown on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You may be asked to complete identity checks before account information can be discussed.

These terms are intended to operate consistently with applicable Australian laws and any other mandatory laws that apply to your use of the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not waive the right to enforce it later.

If you have difficulty understanding these terms, consider obtaining independent legal advice before using the services. By continuing to access Pelican Casino after reviewing this page, you acknowledge that these terms form the basis of your use of the website and account.