Betting Rules

These Betting Rules explain the general principles that apply when you place bets with Pelican Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual game, event or market. By placing a bet, you confirm that you understand and accept the rules that apply at the time of placement.

Pelican Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). The site uses KYC account verification and provides self-exclusion and self-assessment tools for responsible gambling.

1. General betting principles

Pelican Casino aims to provide a clear and consistent betting experience. These rules apply to bets placed through the available website or other authorised services. Some products, games, promotions or events may have additional rules. Where a specific rule conflicts with a general rule, the specific rule shown for that product or offer will generally apply.

You are responsible for reading the relevant information before confirming a bet. This includes the displayed odds, stake, potential return, market description, event details, game rules, eligibility conditions and any applicable restrictions. Information may be updated from time to time, and the rules in force when a bet is accepted will normally apply to that bet.

You must be legally entitled to use the service in your location and must meet any applicable age requirements.
You must use your own account and provide information that is accurate, complete and kept up to date.
You must keep your login details and account access secure.
You must not place bets on behalf of another person or allow another person to use your account.
You must not use the service for unlawful activity, fraud, manipulation or any other prohibited purpose.
You should only bet with money that you can afford to lose.

Pelican Casino may apply account, payment, product or betting restrictions where permitted by applicable requirements and its terms. The availability of a particular market, game or betting option is not a guarantee that it will remain available.

2. Placing and accepting bets

A bet is requested when you select the relevant option, enter a stake and follow the steps shown to submit it. A bet is accepted only when the service records and confirms the transaction. A selection shown on screen, a bet slip or a pending message does not necessarily mean that the bet has been accepted.

Before confirming a bet, check that the selection, stake, odds or price and any other details are correct. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable rules expressly allow this. If the service displays a revised price or other material change before acceptance, you may be required to confirm the amended bet.

Technical interruptions and errors

A bet may be delayed, rejected or remain pending because of connection problems, maintenance, system processing, payment checks or other technical circumstances. Do not assume that a failed or interrupted request has been accepted. Check your account history or transaction record before attempting to place the same bet again.

If an obvious error affects displayed odds, prices, selections, event information, settlement information or another material part of a bet, the transaction may be reviewed and corrected in accordance with the applicable terms. An obvious error may include information that is clearly inconsistent with the relevant event, market or product, or a clear technical or administrative mistake.

Bet records

Your account history is the main record of bets placed through the service. You should review this information and raise any apparent discrepancy through the available support channel as soon as possible. Keep copies of important confirmations, including the bet reference, date, selection, stake and outcome where available.

3. Results and settlement

Bets are settled using the official result or other reliable result information appropriate to the relevant product. The applicable market or game rules determine which result is used, how a winner is identified and whether special circumstances affect settlement. Results may be provisional until the relevant information has been checked.

Where an event is postponed, abandoned, interrupted, rescheduled, shortened or otherwise changed, the outcome will be determined under the specific rules for that market or product. Different products may treat these situations differently. You should read the displayed rules before placing a bet, particularly where an event may be subject to changes.

A bet may be void if the relevant market or game is cancelled or cannot be completed in accordance with its rules.
A selection may be treated as a non-runner or equivalent where the specific market rules provide for that outcome.
A multi-selection bet may be affected if one or more selections are void, cancelled or otherwise unable to be settled.
Where a result is corrected by an official source, settlement may be amended in line with the applicable rules.
Any return shown in an account is subject to final verification and may be adjusted where a genuine settlement error is identified.

For casino and other game products, the result produced by the authorised game system or recorded game outcome will generally determine settlement. Game rules may explain the available features, winning combinations, random outcomes, bonus rounds and any conditions that apply. Read those rules before playing, as a game may not operate in the same way as another product.

If you believe a bet has been settled incorrectly, review the relevant market rules and account record first. You may then raise the matter through the available support process, providing the bet reference and a clear description of the issue. Reviews may require verification of transaction records, event information and system data.

4. Payments, conduct and responsible betting

Deposits, withdrawals and returns are subject to the payment methods available to you, account checks and the applicable Terms and Conditions. A displayed balance does not remove the need for identity, security or transaction verification. You must not attempt to deposit or withdraw funds using a payment method that you are not authorised to use.

Pelican Casino may delay, decline, suspend or review a transaction where this is reasonably necessary for security, verification, responsible gambling, fraud prevention or compliance purposes. Additional information may be requested before an account or transaction can be processed. Do not create duplicate accounts or use another person’s payment details to avoid a restriction.

Prohibited conduct

Attempting to manipulate a game, market, result, promotion or account process.
Using software, devices or methods intended to interfere with normal service operation.
Exploiting a technical fault or obvious error instead of reporting it.
Providing false information or concealing information requested for account checks.
Engaging in collusion, fraud, money laundering or other unlawful conduct.
Using the service while affected by alcohol, drugs or any condition that limits your ability to make informed decisions.

Responsible betting

Betting should be entertainment, not a way to make money or recover losses. Set a budget before you start, decide how long you will play and take regular breaks. Never chase losses, borrow money to bet or bet to deal with stress. If betting is becoming difficult to control, stop using the service and seek appropriate support.

Set personal spending and time limits before placing bets.
Keep betting separate from essential household spending.
Track your deposits, stakes and results rather than relying on memory.
Use available account controls, breaks or self-exclusion options if you need help taking time away.
Speak with a qualified support service or health professional if gambling is affecting your finances, relationships, work or wellbeing.

If you have questions about a bet, market, game, account transaction or these rules, use the support option available on the Pelican Casino website. Please include relevant details without sharing your password or full payment information. These rules are intended as general information and do not replace the specific terms displayed for a particular product or the legal requirements that apply to your use of the service.