Privacy Policy

This Privacy Policy explains how Pelican Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect and use information fairly, transparently and only for reasonable business, security and legal purposes. By using the website, you acknowledge that your information may be handled as described below.

Pelican Casino operates under a licence issued by the Curaçao Gaming Authority (CGA). The site uses KYC account verification and provides self-exclusion and self-assessment tools for responsible gambling.

Information we may collect

The information collected depends on how you interact with Pelican Casino and the services you use. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers supporting our operations.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login-related information. We may also handle information needed to confirm that an account belongs to the person using it and that the person is eligible to use the relevant services.

Verification and security information

To meet verification, security and responsible service requirements, we may request identity or address documents and other information relevant to checking an account. This can include copies or details from identity documents, information about account ownership and information used to detect suspicious, fraudulent or prohibited activity. We handle such information carefully and restrict access where appropriate.

Payment and transaction information

We may collect or receive records about deposits, withdrawals, bets, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive confirmation, status or limited payment information without receiving every detail of your payment instrument.

Technical, device and usage information

When you access the website, we may handle information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referral information, pages visited, session activity and the date and time of access. We may also receive information about errors, performance and interactions with website features.

Communications and support information

If you contact us, we may keep the content of your enquiry, your account details, documents or information you provide, and a record of our response. We use this information to answer questions, investigate issues, provide support and maintain an accurate service history.

How and why we use information

Pelican Casino uses personal information for purposes connected with providing, protecting and improving its services. The information we handle will depend on the circumstances, and we will not use it for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Creating, operating and administering player accounts.
Processing deposits, withdrawals, bets, gaming activity and other transactions.
Confirming identity, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
Detecting, preventing and investigating cheating, collusion, abuse, unauthorised access and other prohibited conduct.
Providing customer support and responding to questions, complaints and requests.
Sending service messages about accounts, transactions, security, changes to the website and other important matters.
Sending marketing communications where permitted and where the relevant preferences or consent apply.
Personalising and improving website content, features and user experience.
Monitoring website performance, reliability and security.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Protecting the rights, property and safety of Pelican Casino, players and other persons.

We may use information in an aggregated or de-identified form for reporting, analysis, testing and service improvement. Information may also be used to assess unusual activity or protect the integrity of games and transactions. Automated tools may assist with security, verification, fraud prevention or service operations. Where a decision has a significant effect on your account, you may contact support to ask for further information about the relevant process, subject to security and legal restrictions.

Sharing information

We may share information with service providers that help operate the website and related services. These providers may support payment processing, identity and verification checks, fraud monitoring, technology, hosting, analytics, customer support, communications and security. They are expected to handle information only for authorised purposes and in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed when reasonably necessary to comply with legal or official requests, protect people or property, investigate suspected unlawful or prohibited activity, enforce applicable terms, resolve disputes or support a business transfer. We do not sell personal information as a general business practice. If information is transferred or handled across borders, appropriate safeguards will be considered in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Pelican Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve security, understand website use and measure the effectiveness of communications. Some cookies are essential, while others help us analyse or personalise the experience. Information collected through these technologies may be combined with other website or account information where appropriate.

You can manage or disable cookies through your browser settings. If you block essential cookies, some account functions or website features may not work correctly. Browser controls may not remove information already collected, and some preferences may need to be set again after clearing cookies.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, misuse or loss. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, network or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you believe your account has been compromised.

Keeping information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, security and dispute needs, and applicable obligations. Some account, transaction, identity and other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to identity checks, exceptions, legal obligations, security needs and the rights of other people. We may need to ask for additional information before acting on a request so that we can protect your account and prevent unauthorised disclosure.

Access: request a copy of, or information about, the personal information we hold about you.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing reason or legal requirement to retain it.
Marketing preferences: withdraw consent to marketing communications or change your marketing preferences at any time.
Information about use: ask questions about how your information is collected, used or shared.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@pelican-casino.wtf. Please describe your request clearly and, where relevant, include the account username or other details that help us locate the correct records. Do not send payment passwords or unnecessary sensitive information by email. You can also use the unsubscribe option in a marketing message where available. Withdrawing marketing consent will not affect service messages that are necessary for account operation, transactions, security or legal purposes.

We aim to respond to valid requests within a reasonable time. A request may be refused, limited or delayed where fulfilling it would disclose another person's information, interfere with security or fraud controls, breach a legal obligation, prejudice an investigation or require information that must be retained. If we cannot complete a request, we will explain the reason where permitted.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. We encourage you to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information, to the extent permitted by law.

Questions and concerns

If you have a privacy question, want to make a data request or believe your personal information has been handled incorrectly, contact support@pelican-casino.wtf. We will review the matter and provide an appropriate response in line with our procedures and applicable privacy requirements.